Terms of service

1. These terms

By installing the 10-8 extension, connecting a mailbox to 10-8, or using the 10-8 service in any other way, you agree to these terms. If you do not agree, do not use 10-8.

In these terms, 10-8, we and us mean the person who runs the 10-8 Broker Copilot service, who is identified in the next section; you means the person using it, and the brokerage that person acts for.

Nothing in 10-8 records the moment you accepted these terms, so there is no signed acceptance on our side: your use of the service is the acceptance, and this page is where the current version lives.

2. Who you are contracting with

10-8 is run by one person, not by a company. It is run by an individual entrepreneur registered in Georgia — the country in the Caucasus, not the American state of the same name — which is the Georgian form of a registered sole proprietorship, and it is that registered individual, not a company, that you are contracting with under these terms.

The individual entrepreneur behind 10-8 is Konstantin Bondarev.

There is no corporate body standing behind these terms, and you should know that before you rely on 10-8 rather than after. It is also why the limit on what we owe you, further down this page, is set where it is.

Everything to do with these terms — a question, a complaint, notice that you think we are in breach — goes to [email protected], and it reaches the person who runs 10-8.

3. A private pilot, not a product on sale

10-8 is a private pilot. Access is by invitation only: leaving your address on our home page is a request and nothing more, an invitation comes from us, and we can decline to send one or withdraw one we have already sent.

The pilot is free. You pay us nothing, we take no card details, and you are here as an early tester rather than as a customer.

10-8 is pre-release software. It is incomplete on purpose, parts of it are switched off, it changes without warning, and it can break in ways finished software does not.

We can change 10-8, pause it, or stop it altogether, at any time, including ending the pilot for everyone at once. We will try to give you warning and we are not promising it.

So do not build a working practice on 10-8 that you cannot fall back from. Keep whatever you were doing before, keep it working, and be able to return to it the same day. If 10-8 stopped tomorrow morning, your quoting has to carry on without it.

4. What 10-8 is

10-8 is two things working together: a Chrome extension you install yourself, and a cloud service we run. The extension gives you a side panel next to your mail and your TMS; the cloud service does the reading, the checking, the pricing and the drafting.

10-8 watches for freight quote requests, pulls the load out of the email, runs a fixed set of safety and compliance checks over it, works out a price, and drafts a reply for you to approve.

It does not book freight, it does not contact carriers, and it holds no carrier records of any kind.

There are two ways a quote request reaches 10-8 by mail, and you choose. You can connect Gmail, or you can connect nothing and forward only the requests you pick to your own address at inbox.ten-eight.ai.

10-8 can also fill in load fields on a TMS form in your browser. Turvo is the platform we run in production; AscendTMS is at a demo and sandbox level, and other TMS platforms are not part of the service today.

The extension can also read load details straight off a page you already have open, on a fixed list of freight portals, load boards and TMS sites written into the code, and send them to 10-8 to be handled like any other request. No webmail site is on that list. Our privacy policy names what it takes and what happens to it.

5. Who may use 10-8

You must be at least 18 years old, and a licensed freight broker, otherwise legally authorized to broker freight, or an employee of such a brokerage. By using 10-8 you represent that this is true. We do not verify it and we rely on your word.

10-8 is not in the Chrome Web Store. During the pilot you install the extension yourself from a file we send you, which means you decide when to put it in Chrome and when to take it out.

10-8 runs on Chrome on the desktop. There is no mobile app, no native Outlook add-in, and nothing on the carrier side.

6. Your account

You get an account by signing in with Google. We do not issue or hold a password for you, so account security on your side is Google account security: keep that account, and any second-factor device attached to it, under your control.

Signing in asks Google for your name, your email address and your profile picture. We store your first name, last name and picture, and that name is what signs the quote emails 10-8 drafts for you.

Connecting Gmail is a second, separate permission screen asking for a different set of permissions. Signing in does not connect your mail; connecting your mail is a deliberate extra step you take later.

Your account sits inside one brokerage, and every table in our database has row-level security switched on, so another brokerage using 10-8 cannot read your loads, your quotes or your mail.

Tell us straight away, at the address in the contact section below, if you think somebody else has got into your 10-8 account or the Google account behind it.

7. What 10-8 reads in your mail, and what it never writes

10-8 reads your incoming mail and never writes to it: nothing is sent, filed, labeled or marked read from your account, and your quotes go out from your 10-8 address, so your Sent folder stays yours.

A connected Gmail account is checked about once a minute. The first check looks at unread mail in your inbox; after that 10-8 follows your mailbox history, which means it sees every message added to the mailbox whatever its label or read state, and it pulls the whole thread each message belongs to.

Google's permission screen will mention permission to send mail. We ask for it and we do not use it: no part of 10-8 calls Google's send interface, and quotes leave through our own mail provider instead.

You can take the Gmail permission back at any time from your Google account permissions page, or disconnect the mailbox inside 10-8. Either one stops the mail-dependent parts of the service. Neither closes your account, and neither deletes loads, quotes or messages 10-8 has already stored.

8. How a reply is sent on your behalf

Nothing goes out of 10-8 without you approving it. The automatic send path does not exist in the product today: the code that would turn an automatic approval into an actual send has never been built, so every load, including one that clears every automatic check, stops and waits for a person.

The design has an automatic lane, and you should know what it would take, because that is the thing that would change. Three gates would all have to pass at once: your trust score for that shipper's mail domain at or above your threshold, the safety and compliance checks coming back at the lowest risk level, and the reading confidence at seventy or above. Any one of the three failing sends the load to you instead.

The threshold is yours, not ours. It is the higher of the threshold set for your brokerage and the threshold recorded for that individual shipper, both starting at 0.80, and the per-shipper value cannot be set below 0.50.

A compliance block is never overridden by a good trust score. A blocked load is decided before trust is looked at, only a person can bring it back, and re-approving it is refused while the blocking finding is still unresolved.

There is exactly one way mail leaves 10-8, and a standing test in our build fails if a second one is ever added.

Quotes are sent from [email protected] on our own domain, with the reply address pointed at your 10-8 forwarding address, so a shipper's reply comes back into 10-8 and into your thread.

During the pilot every brokerage is set to one of two sending modes, and the setting starts at redirect. In redirect mode an approved reply is not delivered to your shipper: it goes to a 10-8 safety mailbox instead, with the intended recipient written into the message header and the subject line prefixed so it cannot be mistaken for a real quote.

Delivery to the real recipient happens only when your brokerage has been deliberately switched to live sending, or the recipient is on a short allowlist we maintain.

If the safety mailbox cannot be resolved for any reason, 10-8 blocks the send rather than letting the message go to the shipper, and the service refuses to start in production if that setting is missing or malformed.

Which mode was used is recorded against every quote we send, so whether a given reply reached your shipper or our safety mailbox is a matter of record rather than recollection.

You are responsible for the quotes you approve and for what those quotes commit you to.

9. Filling TMS forms

10-8 may fill in fields on a TMS form on your behalf. 10-8 will never automatically submit, save, or finalize a TMS form. All TMS form submissions require a manual action by you. You are responsible for reviewing all auto-filled data before submission.

This is not only a promise in a document. It is checked twice in code: the planned actions are scanned before anything is typed into the page, and the action log is checked again afterwards, and a failure of either check stops the run rather than letting it carry on.

10. Rate services and your credentials

10-8 gets market rate data from third-party rate services using your brokerage's own subscription. Those credentials are supplied to us out of band, by hand: there is no self-serve screen for them, and 10-8 does not keep them in your browser.

We hold them encrypted with AES-256-GCM, tied cryptographically to your one brokerage so the same stored value cannot be read for another, and there is no way to read them back in the clear through the product.

10-8 does not take TMS credentials at all. Work inside your TMS happens in the browser tab you are already signed in to.

You are responsible for those credentials and for the right to use them. You confirm that you are entitled to use them, and that letting 10-8 use them on your behalf is permitted by that rate service's own terms.

We do not promise that it is permitted. Rate services write their own rules about automation and about third parties acting for a subscriber, those rules change, and the risk of a rate service restricting or closing your account sits with you and not with us.

No rate service is connected today. The list of rate providers 10-8 can talk to holds no real vendor, so until one is added there is no live market data for 10-8 to price from.

When there is no rate to work from, 10-8 does not invent one. The load stops and comes to you marked as having no market data, and a missing price is never filled in with a guess.

11. What you are responsible for when you send a quote

Everything 10-8 puts in front of you is a draft for you to check. Nothing goes to your shipper unless you have read it and pressed send, and the moment you press send it is your quote, in your brokerage's name, on your account.

The price is an estimate, not a valuation. It is worked out from third-party market data and from the rules you set, and that data can be stale, thin, or missing altogether for the lane in front of you. Neither we nor the companies those figures come from guarantee any number.

The checks catch a lot and they do not catch everything. They are fixed calculations over whatever we managed to read out of an email, so a clean run means no problem was found, not that there is no problem. Treat it as a second pair of eyes, never as clearance to send.

Approving a reply is your decision and your commercial risk. If a quote you approved turns out to be wrong — wrong rate, wrong lane, wrong dates, wrong shipper — the loss is yours, and you answer for it to your shipper exactly as you would have before 10-8 existed.

So read every draft before you send it. If a number looks wrong to you, treat it as wrong until you have checked it yourself. That one habit is what this whole section is for.

12. Prices and checks are estimates, not guarantees

Every number 10-8 puts in front of you is an estimate. It is not a quote we are making, not an offer, not a guarantee of what a lane pays or what a carrier will cost, and not financial, legal or professional advice.

The rate you send is yours. You decide what to quote, you enter into the contracts, you book the loads, and you carry the commercial result either way, whether a quote is accepted or turned down.

The safety and compliance checks are calculations, not rulings. Hours-of-service feasibility, hazmat class and placard flags, weight against the federal cap, oversize checks and date checks are computed from fixed rules to put a problem in front of you. They are not a regulatory determination and they do not reduce your own obligations under FMCSA, DOT or any other rules that apply to you.

10-8 does not vet carriers. There is no carrier record, no safety score and no authority lookup anywhere in the product, so nothing in 10-8 tells you a carrier is fit to haul your freight.

13. The demo on this website

The demo on this website is not the product pricing a real load. The prices it shows come from a simulator that is wired to nothing: it cannot reach a rate service, it does not read any brokerage's pricing rules, and every figure it produces is marked as simulated where it is made.

The demo emails nobody: nothing you paste into it is sent by mail to a shipper or to anyone else. It does make one call out, and our privacy policy says the same thing there — the place names it reads go to Google's geocoding service so the lane and the mileage can be worked out.

One number in the demo deserves a warning of its own: the margin figure is a margin target, not what a carrier costs, and it must never be read as a cost floor.

What you paste into the demo is covered by our privacy policy rather than by an account. That page says how long a demo run is kept and how it is destroyed.

14. What 10-8 costs

10-8 is free during the pilot, and that is a decision rather than an oversight. There is no payment, subscription, invoicing or checkout anywhere in the product, we take no card details, and there is no plan to be on.

We may charge for 10-8 after the pilot. If we do, it will be under separate terms you are shown and agree to before anything is charged, and nothing on this page commits you to pay us anything.

15. What you agree not to do

Some things are off limits. The list is short because it is meant to be read.

You agree not to use 10-8 to break any law or regulation that applies to you.

You agree not to use 10-8 to reach a rate service or a TMS platform in a way that breaks that platform's own terms.

You agree not to reverse engineer, decompile, or extract source code from 10-8.

You agree not to use 10-8 to send spam, unsolicited mail, or quotes you know to be false.

You agree not to share your account with anyone who is not entitled to use it.

You agree not to work around rate limits, security measures or access controls.

10-8 limits how often it will answer, and going over a limit returns an error rather than more service. The limits are there to keep the service standing up, not to catch you out.

16. Feedback

Tell us what is wrong with it. Bug reports, complaints, screenshots and ideas are most of what a pilot is for, and they go to [email protected].

Anything you send us as feedback we may use freely, to change 10-8 or to build something else, with no obligation to you, no payment, no credit and no duty to keep it confidential. So do not send us as feedback anything you need to keep to yourself or to your shipper.

This covers your ideas about the product. It does not touch your data: your emails, loads, quotes and rates stay yours, and the sub-section below on who owns what says so in its own words.

17. Suspension, stopping, and what happens to your data

Either of us can walk away, at any time, without notice and without owing the other a reason. This is a free pilot: you are not locked in, and neither are we.

We may suspend or end your access to 10-8 if you break these terms, and we may do it without notice where the breach is serious.

You can stop using 10-8 whenever you like: disconnect your mail, take the extension out of Chrome, and nothing further will be read or drafted.

Stopping does not delete what we already hold. What you stop is the reading and the drafting, not the storage: nothing in 10-8 removes stored mail, loads or quotes on a timer. Our privacy policy sets out, item by item, how long each kind of data lives and which parts of it we cannot remove at all.

There is no delete-my-account button in 10-8 today, and we are not going to pretend otherwise. If you want your account closed and your data dealt with, write to us at the address in the contact section and we will tell you what we can remove and what we have to keep.

Closing an account cannot erase everything. The record of the quote messages that went in and out is kept permanently: it is the broker transaction record required by 49 CFR 371.3, no cleanup job we run may be pointed at it, and the database refuses to change or remove an entry for every account the product itself connects with. Erasing it would take a deliberate act at the database with the highest access we hold, and closing an account is not that act.

Backups put a second limit on any erasure. Database backups and point-in-time recovery hold seven days of history, so removal is immediate and irreversible through the running service, and absolute only once backup retention has lapsed.

When your access ends, your right to use 10-8 ends with it.

18. Who owns what

10-8, its software, its design, its checks and its written material belong to us and are protected by copyright and other intellectual property law. Using the service transfers none of it to you.

You get a limited, non-exclusive, non-transferable licence to use 10-8 for your own brokerage's business for as long as these terms are in force.

Your data stays yours. The emails, loads, quotes and rates that pass through 10-8 belong to your brokerage, and these terms give us no claim on them.

19. No warranties

10-8 IS PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10-8 IS PRE-RELEASE SOFTWARE GIVEN TO YOU FREE, FOR A PILOT. WE DO NOT WARRANT THAT IT IS FINISHED, THAT IT IS FIT FOR YOUR BROKERAGE'S PURPOSES, THAT IT WILL STAY AVAILABLE, OR THAT ANY PART OF IT WILL STILL EXIST TOMORROW.

WE DO NOT WARRANT THAT 10-8 WILL RUN WITHOUT INTERRUPTION OR ERROR, THAT IT WILL FIND EVERY QUOTE REQUEST, THAT IT WILL READ EVERY FIELD CORRECTLY, THAT ITS CHECKS WILL CATCH EVERY PROBLEM, OR THAT ANY RATE, ESTIMATE OR MARGIN IT SHOWS IS ACCURATE, CURRENT, OR DRAWN FROM ANY PARTICULAR SOURCE.

WE DO NOT WARRANT THAT YOUR USE OF A RATE SERVICE OR A TMS THROUGH 10-8 KEEPS TO THAT PROVIDER'S OWN TERMS.

20. Limits on what we owe you

TO THE MAXIMUM EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, LOST DATA OR MISSED OPPORTUNITIES, ARISING OUT OF OR RELATING TO YOUR USE OF 10-8.

THIS INCLUDES LOSS ARISING FROM A QUOTE YOU SENT, A QUOTE YOU DID NOT SEND, A LOAD YOU BOOKED OR DID NOT BOOK, OR A RATE, ESTIMATE OR CHECK RESULT 10-8 PUT IN FRONT OF YOU.

FOR EVERYTHING ELSE — DIRECT LOSS INCLUDED — OUR TOTAL LIABILITY TO YOU, FOR ALL CLAIMS TAKEN TOGETHER AND WHATEVER THEIR LEGAL BASIS, IS LIMITED TO THE SMALLEST AMOUNT THE LAW ALLOWS US TO LIMIT IT TO.

THAT IS DELIBERATE. 10-8 IS PRE-RELEASE SOFTWARE GIVEN AWAY FREE, IN A PILOT, BY ONE PERSON, AND YOU PAY NOTHING FOR IT. THE LIMIT IS THE PRICE OF HAVING IT ON THOSE TERMS, AND IF IT IS TOO LITTLE COVER FOR THE WAY YOU MEAN TO USE 10-8, THE RIGHT ANSWER IS NOT TO USE IT.

NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED.

21. If a claim comes from your use

If somebody brings a claim against us because of the way you used 10-8, because you broke these terms, or because you infringed a third party's rights, you agree to cover us for that claim and for the reasonable legal costs of dealing with it. This covers us and the people who work for us.

22. Privacy

How 10-8 handles your data, and your shippers' data, is set out in our privacy policy, which is part of these terms.

The mail you route to 10-8 carries other people's details: your shipper's contacts, and whoever else is on the thread. You confirm that you are entitled to send it to us and to have us handle it the way that page describes. What you owe those people is between you and them, and we cannot know what you agreed with them.

23. Changes to these terms

We may change these terms. When we do, the changed version goes on this page and the date at the top of the page changes with it.

The pilot is invitation-only, so we know how to reach everybody using 10-8. If we change these terms in a way that matters, we will email every pilot participant at the address on their account, no later than the day the change takes effect.

There is still no in-product notice for a change, and we do not record your acceptance anywhere, so this page is the only place the current version lives. If you keep using 10-8 after a change, you are accepting the change.

24. Governing law, and where a dispute goes

These terms, and any dispute about them or about your use of 10-8, are governed by the law of Georgia — the country in the Caucasus, not the American state of the same name — and disputes go to the courts of Georgia.

That is where 10-8 is registered and where the person who runs it lives. The version of this page we are replacing named Delaware, which nothing about this business has ever been connected to, and we would rather name the real place than keep a familiar one.

Nothing here takes away a right you have under the law of your own country that cannot be given up by agreement.

Before either of us goes near a court, write to [email protected] and give us a fair chance to put the thing right. Most of what could go wrong between us can be settled that way, and neither of us wants the alternative.

25. The rest of the agreement

If a court decides that some part of these terms cannot stand, that part is cut out and everything else keeps working. Where a limit on what we owe you is cut down rather than cut out, it stays in force at the largest amount that court will allow.

Some of this outlives your use of 10-8. What you are responsible for when you send a quote, the sub-sections on estimates, on no warranties, on the limit of what we owe you, on claims arising out of your use, on feedback, on who owns what, and on governing law all keep working after your access ends, for anything that happened while you were using 10-8.

You cannot hand these terms or your account to anybody else without our agreement in writing. We can hand them to whoever takes over the running of 10-8, including a company set up later to run it, and if that happens the successor takes on these terms exactly as they stand and we will say so on this page.

These terms and the privacy policy they bring in are the whole of the agreement between us about 10-8. Nothing said elsewhere on this website, in an email, in a demo or in conversation adds a promise to them. Nothing in this paragraph excuses us from anything we have told you dishonestly.

If we do not enforce something in these terms straight away, we have not given it up, and we can still enforce it later.

26. Getting in touch

For anything about these terms, about your account, or about ending your use of 10-8, write to [email protected].

Quote emails 10-8 sends for you go out from [email protected]. That address exists to carry mail, not to reach us: use the address above.